Q: Are there any set-up fees?
A: No, we do not charge any set-up fees on any of our plans.  [ Top ]

Q: Am I responsible for billing my customers?
A: Yes. You are responsible for billing your customers and can charge them any price you want.  [ Top ]

Q: Do I have to provide technical support to my customers?
A: We expect our resellers to act as a first line of technical support. However, if one of your customers comes to you with a problem you can’t solve, we will gladly provide you with assistance.  [ Top ]

Q: Will my customers have access to the control panel?
A: Yes. Your customers will be able to login to Ensim to administer their web site. They will be able to easily setup email accounts, MySQL databases, additional FTP users, etc.  [ Top ]

Q: Can I setup new accounts in real time, or do I have to wait for you to set them up for me?
A: We give our resellers access to a special reseller control panel, which enables them to setup new accounts in real time!  [ Top ]

Q: Do I still get the same level of support with a regular account?
A: Absolutely. Just because you are purchasing a reseller product does not mean that we are going to leave you on your own. Whatever help you need we will be there to assist you 24 hours a day, seven days a week and all year long.  [ Top ]

Q: What if I run out of web space?
A: You can always add a second reseller plan or update to the next larger account.  [ Top ]

Q: What if I decide one day not to be a Web hosting reseller anymore?
A: Web hosting is a very lucrative business. But in such a case we will be more than happy to take care of your customers. Details can always be worked out.   [ Top ]

Q: What are the deference between AIR2 & AIR3 Reseller Plans?
A: Both plans allows you to set up (or delete or adjust) hosting accounts in real time. Offer your clients accounts that come with FrontPage support, e-mail boxes (POP3), FTP and cgi-bin access, SSI, SSL, Perl, PHP, ASP and MySQL databases.
The 1st main deference between AIR2 and AIR3 is the platform that each plan is running on, AIR2 is running on a Linux Web Server, while AIR3 is running on a Windows Web Server. Windows and UNIX (or in this case Linux) both have their strengths and weaknesses. Customer preference and the applications you want to run will dictate which one is preferable given your situation.
The features Windows hosting has which Linux hosting doesn't have includes:
OBDC Access, ASP.NET
The features Linux hosting has which Windows hosting doesn't includes:
web mail, and mailing list
The 2nd main deference is the number of domains each plan offer, AIR2 allow you to host up to 200 domains, while in AIR3 you have a 50 domains limits.  [ Top ]