Q: How long does it take to get my server set up?
A: We guarantee that all our standard server configurations will be setup within 3 business days from time we receive your signed agreement. Setup times are often less then this.  [ Top ]

Q: Does AIHOST provide DNS service? Can I have my own DNS name servers configured?
A: You can use our DNS name servers (ns1.aihost.net & ns2.aihost.net) at no additional cost, or once your server is up and running you can setup up your own DNS name servers (ns1.yourdomain.com & ns2.yourdomain.com). [ Top ]

Q: Can my server's hardware be upgraded? What are the fees for this?
A: You can upgrade your server to a larger plan at any time. We charge a $150 upgrade fee when changing server plans. Or you may add additional add-on hardware (i.e. extra hard drive, more RAM). These add-ons are listed at Add-ons Form.  [ Top ]

Q: How do I add additional IPs? Is there an upgrade fee?
A: We allocate ip addresses based on specific needs, such as anonymous ftp, SSL or to be used as DNS servers. We do not normally allocate ip addresses for virtual sites, unless they have a need such as mentioned previously. You can purchase additional IPs for $3.00 per month for each additional IP addresses. You can request additional IP address through the Add-ons Form.  [ Top ]

Q: What is Name Based Hosting? Do I need an IP for each domain on my server?
A: Name based hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server. Name based hosting does not affect the performance or appearance of the domains hosted. It's also a good way to economize on IP usage.  [ Top ]

Q: What is the difference between SCSI and EIDE?
A: The primary difference is that SCSI (Small Computer System Interface) has a processor built into the drive which allows for faster read / writes. The EIDE (Enhanced IDE) drives rely on the CPU. SCSI is the recommended option if you are planning to run a database. EIDE is suitable for standard web serving.   [ Top ]

Q: What is RAID 5?
A: RAID Level 5 distributes the parity among the drives. This can speed small writes in multiprocessing systems, since the parity disk does not become a bottleneck. Because parity data must be skipped on each drive during reads, however, the performance for reads tends to be considerably lower. RAID Level 5 is N-1 meaning you lose the disk space of one drive in order to stripe data across the drives. A minimum of three drives is required for RAID5.  [ Top ]

Q: What is RAID 1?
A: RAID Level 1 means that one drive mirrors the other. In the event that one of your drives fails, the other will immediately continue to serve data. An additional feature with Raid is that, if one drive is overtaxed, the overflow requests will be handled by the second drive. RAID1 requires two drives, but you will lose the disk space of one of the drives. This means, for example, that two 40GB drives will only give you a total of 40GB of disk space.   [ Top ]

Q: Will you install SSH? (Linux Servers Only)
A: Yes, we install SSH by default on all of our Red Hat Linux dedicated servers.  [ Top ]

Q: Can I create mail accounts on my server? What software is included for mail? (Linux Servers Only)
A: All of our Red Hat Linux servers will have a software called Sendmail installed at no additional cost. You can create as many email accounts as you like and set up auto-responders, forwarding, aliasing, and any other mail services you require using Sendmail.   [ Top ]

Q: Who's responsible for the server hardware?
A: AIHOST is responsible for your server's hardware. If there is a hardware failure we will get it fixed as soon as possible.  [ Top ]

Q: What is your uptime guarantee?
A: AIHOST's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. AIHOST guarantees a 99.9% uptime excluding scheduled maintenance of 30 minutes per month and prior notified upgrades. AIHOST's Cisco Powered Network, combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.   [ Top ]

Q: Will I have Root Control?
A: Yes, On windows Servers you will access your server through Remote Desktop Connection (RDC) which you will give you complete access and control over your server. On Linux Server you will have a root access using SSH which also give you complete access and control over your server.
[ Top ]

Q: Will AIHOST move my domain to my new server for me?
A: Yes, we will help in the migration to the new server. If your domain(s) are already hosted by AIHost we can move those to your new server at no additional cost. You will need to contact us in advance for details.  [ Top ]

Q: What kind of connection to the internet will my server have?
A: There are 3 DS3 lines and 3 OC3 line that connect to our data center.   [ Top ]

Q: How often do you monitor the data center and servers?
A: We monitor our data center and servers 24 hours a day, 7 days a week, 365 days a year to make sure your server is up and always running.  [ Top ]

Q: What is your policy on bandwidth?
A: There are no restrictions on bandwidth, your traffic is expandable beyond what your plan includes. If you exceed your plans monthly alloment, you can purchase additional bandwidth at an affordable price. Please visit the Add-ons Form for pricing and details.      [ Top ]