The SuperSite is a complete private-labeled website retail website from where your Customers can sign up for various Products. The SuperSite allows you to start selling all our Products and Services within minutes of signing up with us.

The SuperSite is :

• Multi-tier - A separate private-labeled copy of the SuperSite is available to you, your Resellers, their Resellers and so on so that each of you can manage your corresponding retail business.

• Fully Customizable - You and your Resellers can modify the HTML, CSS and images of the SuperSite using an easy-to-use point-and-click Content Management System, allowing excellent scope for customization.

• Multi-lingual - All content of the SuperSite is translation-friendly. You and your Resellers can contribute to the SuperSite translation effort

SuperSite Features

• A Feature-packed Shopping Cart which allows Customers to purchase our Products through you and your Resellers.

• The Shopping cart also has an intelligent product suggestion tool that automatically identifies potential services that Customers would want to buy based on their current shopping cart contents and prompts customers to make additional purchases, increasing your revenue potential during each shopping process.

• The SuperSite is geared to give your Customers a continuous shopping experience. Your Customers can jump from any section of the site to any other section - selecting items, viewing details and making decisions - until they finally wish to checkout

• Over 50+ pages of marketing content and collaterals

• Integrated Whois server

• Online point-and-click easy-to-use Content Management System that allows you to change every page and upload your own content, images etc

• Linked to your private labeled Knowledgebase

• Contains comprehensive flash and live demos of various Products and Services

• Intuitive Customer/Product signup forms

• Integration with our Control panels allowing your Resellers and Customers to switch between the SuperSite and the Control Panels

• Integration with the API for fetching your Product settings, Pre-configured plans, Pricing and other information required to allow your Customers and Resellers to buy your Products and Services

• Provides complete Finance and Billing automation - Online invoicing, Payment Collection, Payment Gateway integration, Advance Accounts

The Control Panels are a set of ready-made private labeled, multi-lingual web based interfaces for managing all Products and Services, consisting of over 500+ screens representing a 5+ year and ongoing development effort.

The Control panels are :

• A Single-point management window for all our TelNex Technologies Products and Services -
  Domain Names, Web Hosting, Email, etc. Your Customers, your staff and your Resellers can use the Control Panels to manage all their TelNex Technologies Products and Services.

• Multi-tier - The Control Panels support an infinite level Reseller chain. You, your Resellers, their Resellers and Customers and so on can individually customize and use the Control Panels

• Multi-lingual - All content of the Control Panels is translation-friendly and available in over 18 languages. You and your Resellers can contribute to the translation effort by adding your own languages

• Private-labeled - All Control Panels are fully brandable. You and your Resellers can point your own URL to them and modify the look and feel of the interfaces by uploading your own HTML for various components such as the Header, footer and so on

• Integrated with your website for upsell opportunity - The Control Panels are aware of and integrated with your website to allow Customers to initiate a purchase process from within the Control Panel. Purchase links are strategically placed to ensure that Customers end up purchasing additional services from you when they are managing a particular service within the Control Panels.

• Secure with granular permissions based access - You and your Resellers can specify different rights and permissions for different groups within your organization such as your sales team, billing team, support team to access different functions of the Control panels

The Control Panels allow you, your Resellers and your Customers to :

You do not have to use the Control Panels to manage our Products and Services. You can build your own control Panels from scratch and replicate the functionality provided by our Control Panels. The Control Panels are simply provided to jumpstart your business.

A Comprehensive API for seamless integration

Sales and marketing automation

We provide an industry leading Reseller Automation platform that allows you and your Reseller network to seamlessly sell all our Products and Services from your own website. You and your Resellers can choose to -

• Use our ready-made, private-labeled, customizable website - the SuperSite - with an inbuilt shopping cart, Marketing material, Payment Gateway integration and much more, and begin selling our Products from day one.

• Build your own website integrated into our powerful API to sell any/all of our Products and Services

Any of the above options allows you to fully automate the following aspects of buying and selling our Products and Services -

Detailed Features - Sales and Marketing Automation:

Create your Basket of Products and Services-

• Choose which Products you wish to sell- We offer a comprehensive Product Portfolio. You and your Resellers can choose which Products you wish to sell from the comprehensive basket of Products available. These Products can be deployed on your infrastructure or on our infrastructure

• Define your pre-configured Packages for various Products- You and your Resellers can define pre-configured plans for various Products and Services you wish to resell

• Set General Pricing, Discounting criteria and Special Pricing for Resellers and Customers per Product- You and your Resellers can set your base selling price, and then set separate volume based discounts for Resellers and Customers. That way, as Resellers do more business, their pricing automatically decreases without any manual intervention. Our system (OrderBox) will keep track of each Reseller's business volume and notify the Reseller when his pricing changes. Over and above this you and your Resellers can also offer special pricing to a particular Reseller or Customer.

• Customize parameters such as Money Back Guarantees, Grace Periods, Deletion charges- You and your Resellers can specify Money-back Guarantees and Grace Periods to your Customers and Resellers on a per Product basis. (Coming Soon!)

• Specify your own legal agreements or use our default ones- We provide default contract drafts that are pre-fed into the system for you and your Resellers to use. These drafts contain all necessary provisions to protect your interests and ensure 100% compliance with various legal guidelines. You and your Resellers can replace these with your own specific contracts too.

Market these Products and Services to your Customer/Reseller base

• Setup your entire Retail website in minutes - You and your Resellers can choose to use the SuperSite to sell all our Products and Services. The SuperSite comes with an inbuilt advanced shopping cart, intelligent product suggestion tool, complete integration with the API, and advanced tools and forms for selling various Products.
  

• Setup your entire Wholesale website in minutes - You and your Resellers can choose to use the PartnerSite to sell all our Products and Services. The PartnerSite comes with read-made marketing content to attract and sign-up potential Sub-Resellers under you for all your Products and Services.
  

• Build your own website from scratch using our API - Alternatively you/your Resellers can design your own Shopping cart, website and other tools and forms by writing to our powerful API.

• Avail of ready collaterals for your sales team- You are provided with ready-to-use private-labeled marketing material that your sales team can use when presenting these services to your Customers. Simply add your logo and send it out.

Manage Finance, Billing & Payment Collection for all Sales generated

Our platform takes over as your personal accountant, billing manager, collections manager, auditor, reporting engine and much more. Our system not only completely automates all your finance and billing tasks but also provides the same functionality to your Customers and Resellers.

It manages online invoicing, payment collection, payment gateway integration and much more.

Finance and billing automation

Web Services involve extensive billing operations such as expiries/renewals, monthly billing, overage billing, payment collection, dynamic upgrades and downgrades, multiple online payment options, advance accounts and top-ups, invoicing, reports and so on.

We provide an industry leading Reseller Automation platform that automates all of these tasks along with comprehensive reports, online invoicing, instant notifications etc.

OrderBox takes over as your personal accountant, billing manager, collections manager, reporting engine and much more. Our Systems not only completely automate all your finance and billing tasks but also provides the same functionality to your Customers and Resellers.

Detailed Features - Finance and Billing Automation

• Online Invoices and Receipts for Your Customers and Resellers - OrderBox generates online invoices, receipts, debit notes and credit notes automatically depending on various transaction types. OrderBox automatically creates a corresponding transaction entry for Sales, Sales reversals, Sales cancellations, Deletions, Online & Offline Payments, Chargebacks, Upgrades, Downgrades and Requests for refunds. Each transaction is recorded appropriately and all parties are automatically notified. Your Customers and Resellers can print any transaction document from the SuperSite, the Control Panels, or your own website. Gone are the days of paper invoicing.

• Multi-currency system with automatic currency conversion - For each transaction OrderBox maintains the transaction amount in multiple currencies depending on preferences set by you and your Resellers. Currency conversion rates between every currency worldwide are dynamically downloaded and updated on a daily basis from a reliable source. So you can choose to maintain your transactions in USD and Euro, and your Resellers can choose to maintain their transactions in Sterling Pound and Turkish Lire. OrderBox also computes Foreign exchange fluctuation gain/loss data based on your preferences

• Never worry about collecting payments from your Resellers and Customers - The comprehensive payment collection module of OrderBox allows you to specify your payment collection preferences per product and then you can simply sit back and watch the cash flow in. You can define your credit policies, intervals at which payment reminders should be sent out, duration after which an order should be cancelled, suspended or deleted and so on. OrderBox will then automatically send out corresponding notifications with links to allow your Customers and Resellers to pay their dues, failing which the system will take the action you have defined.

• Integrate multiple Payment Gateways of your choice for online payment collection - Your Customers and Resellers can now pay you online through Payflow pro, PayPal, Authorizenet, PlanetPayment or any other payment gateway of your choice. OrderBox has integration modules for every Payment Gateway you can think of.

• Maintain Advance accounts for Your Resellers and Customers - Your Resellers and Customers can pay via credit card, or maintain an advance deposit account which they can keep replenishing regularly. OrderBox will keep track of all their purchases and transactions and appropriately manage their Advance accounts. Your Resellers and Customers can easily add funds to their account through their control panel or through any offline method that you define.

• Over and above this you and your Resellers can -

  • Set the system to send warnings when funds fall below a certain level

  • Request for refunds of any excess balances

  • Specify wire transfer and mailing address information

  • Record offline receipts of your Customers and Resellers

  • Generate comprehensive reports for your billing and accounting team to enable them to manage their accounts, supervise the payment collection process, determine sales and profitability etc

provision automation

We provide an industry leading Reseller Automation platform that has an in-built automatic provisioning engine. All purchases, upgrades, downgrades, modifications made by your Customers are automatically provisioned instantaneously. OrderBox handles provisioning and deployment for various different Products

• New Purchases are instantly provisioned

• Renewals are immediately recorded in the database

• All Upgrades/Downgrades/Modifications reflect immediately in the corresponding deployment

• Orders can be configured to be suspended upon non-payment or expiry

The OrderBox ensures provisioning of all paid orders without any manual intervention. Find below specific Deployment and Provisioning details for all Products integrated into the OrderBox

Detailed Features - Provisioning Automation

Domain Registration - Deployment and Provisioning highlights

We have relationships with a large number of TLD Registries. All Domain Registration actions - Registration, Transfer, Modification etc are provisioned immediately by connecting to the respective Registry.

Web/Mail Hosting, SiteBuilder, LiveChat and other Web Services - Deployment and Provisioning highlights

OrderBox integrated with the Web Hosting Control Panels provides instantaneous and seamless provisioning of Web Hosting accounts for your Customers and Resellers.

All Web Hosting accounts are deployed within our Virtual Datacenter. OrderBox will automatically connect to the currently designated cluster of servers to provision Hosting accounts of your Resellers and Customers.

All the provisioning is instantaneous. Therefore your Customers can begin using their hosting accounts immediately upon placing an order. Similarly your Customers can upgrade, downgrade, modify their packages at anytime and these changes would be instantaneously provisioned too. Accounts can automatically be suspended on non-payment or expiry. OrderBox integrates into the Web Hosting Control Panels and handles all these provisioning tasks seamlessly and immediately.

Managing products & services

We provide an industry leading Reseller Automation platform that allows you, your Reseller network and your Customers to manage all our Products and Services from your own Control Panels. You and your Resellers can choose to -

• Use our ready-made, private-labeled, customizable Control Panels

• Build your own Control Panels integrated into our powerful API to manage any/all Products and Services

Detailed Management Features (for you, your Resellers and Customers)

General Features

• Upgrade/Downgrade/Modify/Renew/Delete and much more from a single interface - The Control Panels & API allow managing all orders from a single interface. This includes all domain names under various TLDs, Web/Mail Hosting, DNS, Live Chat etc. Customers/Resellers have to login to one single interface to manage everything such as modifications, upgrades, settings etc. Your Customers and your Resellers Customers do not have to remember multiple URLs, usernames and passwords.
  
  Our System (OrderBox) also handles automatic creation of invoices for any modification that requires a payment from your Customers/Resellers. OrderBox has a comprehensive Finance and Billing Automation module that manages online invoicing, payment collection, payment gateway integration and much more.
   

  Click here for a detailed description of the Finance and Billing Automation module

• Single point Renewal Management with an automated renewal reminder system - You, your Customers and your Resellers can generate reports of expiring orders based on various criteria and renew all of them at one go. Additionally the system sends out reports to you and branded emails to your Customers notifying them well in advance about expiring orders

• Move Orders across Customers/Resellers - You and your Customers/Resellers can move any order or package to any other Customer/Reseller account

• Locking/Suspension of services for security or payment recovery - You, your Resellers and Customers have the ability to lock or suspend services of any service in order to prevent fraudulent transfers or modifications, or in order to recover payments

• Access complete history of all modifications performed - You, your Resellers and Customers can view, for each order, the complete history of all modifications performed on that package, alongwith the date/time, as well as the status of that modification. Your support staff and your customers can now track back any particular modification and find out when it was requested and performed.

• Determine the status of any Order - You, your Resellers and Customers can determine the current status of any order which is processing. For instance if a domain name transfer request is placed and is likely to take 5 days, you can track at any given point in time what the current status of the transfer is.

• Create Invoices/Check Payment history and status for any Order - You and your Resellers can create an invoice and link it to an Order. You can check the entire payment history of an order and the status of any pending payments

Over and above these, our system provides specific management functions for various different Products through various Control Panels and through the API. Our system also handles various management tasks automatically in the background. All of these are enumerated below -

Domain Name Management Features

• Manage Name Servers

• Manage Child Name servers (Host Records) associated with a domain name

• Renew/Delete/Suspend/Unsuspend/Lock/Unlock domain names

• Bulk Modify/Lock/Suspend Domain Names

• Bulk Modify Domain name associated Contact information

• Specify default contact information or nameservers to be used for all new Domain Names

• Brand your Whois output - You and your Resellers get a Dedicated completely brandable Whois page and Whois server so that your brand identity is displayed no matter where the whois request is performed from.

• Apply for the Restoration of a deleted domain name which is processed automatically

• Additionally if you are an Accredited Registrar for gTLDs, you can manually approve or cancel Domain Transfer requests

Our System automatically handles the following tasks in the background -

• gTLD Domain Transfer Processing - Our System automatically parses the Whois output of every Registrar and extracts the Administrative contact email address of a domain name to send out emails for requesting transfer approvals.

Web and Email Hosting Management Features

• Renew/Delete/Suspend/Unsuspend/Lock/Unlock Hosting Packages

• Upgrade/Downgrade Hosting packages - Change the allocated diskspace, bandwidth and any other parameter anytime

• List/Add/Modify/Delete A/MX/CNAME/NS/SOA records

• View Name server information

Our system automatically handles the following tasks in the background

• Bandwidth usage monitoring - Our system automatically computes bandwidth utilization of every hosting package and sends out warning emails when the usage reaches certain threshold levels.

• Bandwidth Overage calculation and billing - If your Customer utilizes greater bandwidth than what he had originally purchased, our system automatically calculates the overage and raises appropriate invoices for the same

Website Builder and Live Chat Management Features

• Renew/Delete/Suspend/Unsuspended/Lock/Unlock the Package

• Upgrade/Downgrade packages - Change various parameters such as number of pages, number of operators etc anytime

Domain Forwarding Management Features

• Specify Domain Forwarding destination

• Specify URL Masking preferences including <HEAD> and <NOFRAMES> tag content

• Specify wild carded sub-domain forwarding preferences

• Renew/Delete/Suspend/Unsuspended/Lock/Unlock the service

Mail Forwarding Management Features

• Create multiple Mail forwards, each with multiple destinations

• Specify wild carded mail forwarding preferences

• Renew/Delete/Suspend/Unsuspended/Lock/Unlock the service

Managed DNS Management Features

• List/Add/Modify/Delete A/MX/CNAME/NS/SOA records

• Renew/Delete/Suspend/Unsuspended/Lock/Unlock the service

Managing customers & resellers

We provide an industry leading Reseller Automation platform that allows you and your Resellers to manage your Customer/Reseller accounts through the Control Panels. You and your Resellers can -

• List/Search for sets of Customers/Resellers - You and your Resellers have the ability to list all Customers/Resellers or search for them using various fields such as location, volume of business etc

• Add/Modify/Delete/Suspend Customer/Reseller accounts - You and your Resellers have comprehensive interfaces from where you can add Sub-Resellers / Customers, or modify/delete their accounts, or change/send them passwords and much more

• Manage Sub-Reseller/Customer funds - You and your Resellers can add funds to Customers/Resellers accounts when they send you payments. These funds can be utilized by them to purchase various Products and services. OrderBox manages all advance accounts, recording of payments and corresponding debits for any purchases.

• Automatically send email to your Customers/Resellers for various scenarios - OrderBox automatically sends branded emails to your Customers/Resellers in various scenarios such as Signup, Renewal Reminders, Payment Reminders, Placing Orders, Successful execution of Orders, Receiving Payments, Creation of Invoices, Deletion of Orders. You can turn off some of these emails if you wish. You can specify the From email address, name and signature that OrderBox uses to send out these mails on a per department basis.

• Send special offers and announcement emails to your clients - You and your Resellers can search for a set of Sub-Resellers or Customers and send them an email from the Control Panels. For eg a special promotional offer for all your Customers in Canada etc

• Associate an Account Manager with your Customer and Reseller accounts - You can allocate Account Managers for your Customers and Resellers through the Control Panels or during signup. In the backend a relationship is created between the corresponding Account Manager and your Customer/Reseller which can be used to send custom emails, track sales targets and maintain sales relationships

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